VISN 12 - VA Great Lakes Health Care System
Before you Visit
Determine Your Eligibility
Before receiving services, you should first determine your eligibility. Use our eligibility page to make an application for health care benefits.
Schedule an Appointment
Eligible veterans should contact us to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.
Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another veteran during that time period.
During Your Stay or Care
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time.
We want to assist you in learning more about your condition, how to live a healthy lifestyle, and ways to self-manage your own health.
A number of programs have been established to assist you in the event you have a concern or complaint. Let us help you resolve your issue.
After Your Visit
Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance.
Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients.
VA knows your focus as a Caregiver is taking care of the Veteran you love. It can be an incredibly demanding job, and we want you to know you don't have to do it alone.